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Balancing Governance and Innovation: Practical Lessons from Healthcare AI
Get ready for an inside look at how a 90-year-old healthcare organization boldly stepped into the future of AI. In this session, we’ll pull back the curtain on what it really takes to innovate within the complex world of healthcare—from untangling deeply interconnected clinical and operational workflows to building trustworthy systems that clinicians and internal teams genuinely want to use.
Along the way, we’ll show how our genAI-enabled care management platform puts responsible AI into action—using intelligent insights and streamlined documentation support to help care teams work more efficiently and stay focused on the people they serve.
You’ll walk away with practical patterns, actionable lessons, and a roadmap for sparking innovation in organizations where “you can’t do that” is heard far too often.
Jana Gunn
Sr Director, Advanced Analytics and AI
Blue Cross Blue Shield of Minnesota
Jana Gunn is the Sr. Director of Advanced Analytics and AI at Blue Cross Blue Shield of Minnesota. With deep experience navigating the complexities of healthcare data, she champions responsible AI adoption at scale. Her leadership has shaped BCBSMN’s AI roadmap, including capabilities planning, AI pipeline strategy, and enterprise governance frameworks that enable safe, sustainable innovation.
Zach Tollefson
Software Engineer
Solution Design Group
Zach Tollefson supports Health Service Analytics at Blue Cross Blue Shield of Minnesota by way of SDG, contributing to AI and analytics initiatives that support operational and clinical workflows. Zach plays a hands-on role in designing and implementing applied AI solutions, collaborating closely with data scientists, product teams, and governance partners. His work spans model and platform development, technical subcommittees, and cross team agile sessions that advance the company’s AI capabilities